I recently had a new roof installed on my house, and I am extremely pleased with the finished product and with the customer service I received from Fisher Roofing. A friend of mine recommended them, and they got me a quote promptly along with an information packet that spelled out exactly what materials they would use.
About 2.5 weeks later we received a call from Mike (a project manager) and we had a good 10 minute conversation about what we wanted: a bid on gutter cleaning and any roof repairs (we have miss we want removed) and since we are 18 years into a 20 year roof, a bid on a new roof for our records. We even discussed that a gutter cleaning and any repairs would be about 3 weeks out, but a whole roof would be several months out. I assured him we needed the gutter and inspection/repairs and the roof replacement was for a later determination.
A week later I got an email fro Mike that said "I went by your house, your roof needs replaced." With a bid for a new roof and nothing about gutter cleaning or anything else. I thanked him for the roof bid and asked him for a bid o. The gutter cleaning and any further details on the roof (can it be repaired? How much life is left? Etc). I got no response.
Their installers were professional and courteous and worked with us on scheduling and minimizing disruptions from the work. They kept us informed about what they were doing throughout the installation and even texted pictures of the progress to keep us informed. After installation, they even cleaned up all of the mess and used magnets to check for any nails on the ground.
Fisher Roofing have excellent customer service and good business ethics! I had my roof replaced by the company with the PM Mike H. and he is a very polite and professional representation of Fisher Roofing. On a snowy and stormy day last week, the skylight was blowing in wind and drizzle of snow, and I've called them. Mike came out today when the weather is better, and fixed the issue. Yes, it was something that were slightly missed, but the point is that they he came and fixed it on time as promised. For almost the past two years, I've referred my friends to them, and I am happy to say that I did the right thing by referring friends to them!
Decent roofing company.
We needed our gutters cleaned and a roof inspection for any servicing/repairs. We received a call back the same day telling us project managers were booked about 3 weeks out. No problem.
We have a concrete tile roof and really had a tough time finding someone that would do maintenance on it for a fair and reasonable cost. There are only 3 that we could find within the state of Oregon that actually have experience working with tile roofing and Fisher is one of them. The other companies were either flaky and non-responsive or extremely over priced. Not only did Fisher quote us fairly, they worked with our schedule and really did a wonderful job. Both of their roofers worked through the day in extreme heat (95 to be exact) and took just 1 lunch break both days. They really worked harder than expected. It's difficult finding a contractor, let alone a roofing company, that you know will do a good job and stand behind their work. Fisher has our business from here on out that is for sure!
It's been a few months since the installation, and we've had no problems with the roof and it looks great!
We waited 3 weeks for a service we were never quoted and now we found another roofing company that gave us a bid for gutter cleaning and we will be using them when we replace the roof.
Fisher Roofing is a US Roofing Contractor based in Sherwood, Oregon. Fisher Roofing is located at 13580 SW Galbreath Dr, Sherwood, OR 97140, USA.
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